Information Center

Contact Us

If you have any questions or comments for us, fill out this form below with all of your details and we will get back to you within 24 hours. You can also send an email to trinieyelash23@gmail.com or send me a DM via Instagram or Facebook. I am quicker to respond to DM messages. If there is a problem or you have a concern about your order message on Instagram DM. I will get back to you within the hour.

About Us

Hey Y'll !!!

I am Joya the sole owner of Trini EyeLash. I started this company December 25, 2021 while I was home with COVID-19......for the second time. I decided that I anted to do something for myself but I couldn't put my finger on what it was I really wanted to do. SO I decided to keep searching and I came across a TikTok video of Lashes and then I thought about my 15 year old goddaughter and her best friend who loves wearing them. 

In a matter of a few hours Trini EyeLash was birthed ! Trini comes from my goddaughter's name Trinity. I wanted to be able to leave her something that I know that she would love as she got older and wanted to work for herself. 

My goal is to provide you with quality products that will guarantee that you have made the right choice. 

Trini Eyelash is your one stop shop for quality mink lashes, not only mink lashes 20-25mm, lash related products which includes: mascara, 2n1 eyeliner glue pen, lash tweezers & lash glue. Lastly we offer Shades aka Stunnas !!!! 

Welcome to the home of Glasses & Lashes !!! 

Help Center

What is your shipping method ?

 

We currently ship through USPS First Class. Shipping & Processing Time 2-4 Business Days excluding Weekends & Holidays.Please note due to the Pandemic delivery may be delayed. 

What form of payment to you accept ? We accept all payments, Mastercard, Visa, Discover, PayPal, Cash App, American Express.  

Please reach out of you have questions or concerns.

Can I return my item ? 

Due to sanitary reasons you can not return your lashes or lash accessory. However, if you are not satisfied with your products we will offer you an replacement of something else or a refund.

Store Polices

Trini EyeLash Store Policies

SERVICE AS IT SHOULD BE

In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers.

 

Read the following sections to learn more about our polices. If you have any questions please don’t hesitate to contact us if you have any questions!

Cancellation: You have 24 Hours to cancel your order once it has been placed.

Refunds: NON-REFUNDABLE

Returns / Exchanges: Due to sanitary and health reasons, lashes are not eligible for exchanges. 

If your lashes or accessories are defective or damaged, you must notify us WITHIN 48 HOURS of receiving your order to be eligible for a paid return shipping label from us.

 

LASHES MAY NOT BE WORN OR ALTERED

Lash Care

For best results, you can use baby shampoo which is a gentle cleanser. Lashes should be clean as needed to avoid buildup from dirt, makeup and oils.

Directions: 

  1. Wash hands prior to cleaning your lashes. 

  2. Pour hot water into a small container. Add a few drops of baby shampoo.

  3. Submerge your lashes for up to 1 minute.

  4. Remove lashes and use a pair of tweezers to gently pull off any remaining glue from the lash band. 

  5. Rinse the lashes with warm water.

  6. Blot the lashes on a paper towel to remove excess water.

  7. For best results, place the lashes in their original container and allow them to air dry or blow dry. 

  8. You can use the lash brush to brush them out.

Maintenance

TriniEyeLash are known for their quality and durability. With the proper care, they can be worn up to 20x. 

  • Use tweezers to remove excess glue from the band after each wear.

  • Always remember to store them in their original case after each use. This will help maintain their shape.

  • Do not wear lashes longer than 24 hours nor sleep in them.

  • Avoid MASCARA. Waterproof mascara is especially damaging to mink lashes. IF mascara is necessary, apply a thin layer only to your real lashes before application.

  • Avoid any oil or oil-based products on the lash band.

  • If your lashes seem to be losing shape, you can gently wiggle both ends back and forth to restore the natural shape.